Return instructions
As a consumer, you have the right under Finland's Consumer Protection Act to cancel or return your order by notifying us of this no later than 14 days after receiving the order.
The right of return applies only to unused and unopened products in their original packaging, which must be packed well for return shipment, as you are responsible for the return.
How is a return made? (from outside Finland)
Pack the products in the original packaging if possible. Register the return through the customer pages at sukkamestarit.com or notify us of the return at shop@sukkamestarit.com.
Return the products using the delivery method of your choice. The consumer is responsible for the costs incurred from the return; no other costs will be charged for returns.
CUSTOMER RETURNS
Sukkamestarit Oy
Kuukuja 2-4
33420 Tampere, FINLAND
Keep the receipt you receive for the return until we have processed your return.
Submitting a return notice and shipment IDs (Finland)
1. Submit a return notice from your own profile
You can also access your profile directly from the homepage by clicking the figure icon on the right side:
2. You will receive a login code to your profile by entering the same email address as in your order.
3. By entering the provided login code, you will see a list of your orders. Click the order number that your return concerns.
4. Select "request return" from the order
5. Select the products you want to return and the reason for the return from the drop-down menu.
Finally, click the "Request a return" button.
Please note that a return fee of 5 euros will be deducted from the final order total.
6. After registering the return, you will receive a confirmation in your profile and by email.
Note! You will receive a confirmation by email once your return request has been processed by Sukkamestarit, but you do not need to wait for the confirmation before taking your package to the post office.
7. Pack the products and send them back to us in the original packaging.
Return shipments are made via Posti or Matkahuolto. The return package must include the details below for the return:
To a Matkahuolto service point;
Customer return
9531921
Sukkamestarit Oy
Kuukuja 2-4
33420 Tampere
To a Posti service point:
Customer return
603112
Sukkamestarit Oy
Kuukuja 2-4
33420 Tampere
Attach the shipping list to the return, with the products being returned marked on it. Please keep the return receipt you received until you have received confirmation from us by email that your return has been registered and processed. Once your return has arrived at our warehouse and we have processed it, our payment provider will receive information about the items you returned and will send you a new updated invoice or initiate a refund for the returned items, depending on the payment method you selected at the time of purchase.
Product exchanges
We do not offer product exchanges.
Questions?
📱 044 7738 809
Customer service is available to answer emails and calls on weekdays from 8 am to 4 pm