Shipping policy
Order and delivery confirmation
The order confirmation is not binding, and it does not mean that a contract has been made between the customer and the seller. A binding agreement is only formed when we send you a delivery confirmation by email. Before sending the delivery confirmation, we may cancel your order in whole or in part if, for example, you have provided us with incorrect information, or if the product(s) have sold out. In such cases, we will inform you by email as soon as possible.
Delivery terms – Shipping costs
Any delivery costs for the order are shown at checkout before payment is made.
When the total sum of the products you order in Finland is at least 50 euros, the order will be delivered free of charge to Matkahuolto, PostNord or Posti service points, parcel lockers, or letterboxes.
Please always note, that we do not choose the pickup location for the customer's order. The customer selects the desired service point or parcel locker themselves, to which the logistics partner primarily directs the parcel. If you do not choose a specific pickup location at checkout (= for example, you select the delivery method Posti - Pickup Parcel), our logistics partner will automatically deliver your order to the nearest available pickup point to the home address you provided for the order. If the nearest pickup point to you, or the pickup point you selected, is full at the time of delivery, our logistics partner will redirect your order to the next nearest available pickup point. Our logistics partner does not notify the sender or the recipient of this. We do not redirect parcels between delivery points.
Available free delivery methods (depending on the destination country):
- Matkahuolto Nearby parcel (Parcel point, parcel locker and outdoor locker)
- Matkahuolto XXS parcel
- Matkahuolto XXS mail-slot delivery
- Matkahuolto Home parcel
- Posti Parcel (Pickup parcel, Posti locker and Posti service point)
- Posti Small parcel to door
- Posti Home parcel
- PostNord pickup parcel (Locker, service point and nearby box)
- PostNord Home parcel
When the total sum of the products you order (in Finland) is at least 100 euros, the order can also be delivered free of charge by Matkahuolto Home Delivery or as a Posti Home Parcel.
Available free delivery methods (depending on the destination country):
- Matkahuolto Nearby parcel (Parcel point, parcel locker and outdoor locker)
- Matkahuolto XXS parcel
- Matkahuolto XXS mail-slot delivery
- Matkahuolto Home parcel
- Posti Parcel (Pickup parcel, Posti locker and Posti service point)
- Posti Small parcel to door
- Posti Home parcel
- PostNord pickup parcel (Locker, service point and nearby box)
- PostNord Home parcel
- GLS
- Posti international deliveries
Free shipping thresholds in other countries:
| Delivery to service point | Delivery to home | ||
| Åland Islands | ALA | 50€ | 100€ |
| Germany | DE | 75€ | 120€ |
| Denmark | DK | 75€ | 120€ |
| Estonia | EE | 60€ | 120€ |
| Sweden | SE | 60€ | 120€ |
| Austria | AT | 100€ | 150€ |
| Belgium | BE | 80€ | 120€ |
| Bulgaria | BG | 100€ | 200€ |
| Czech Republic | CZ | 100€ | 150€ |
| Netherlands | NL | 75€ | 120€ |
| Poland | PL | Home delivery only |
100€ |
| France | FR | 100€ | 150€ |
| Croatia | HR | Home delivery only | 200€ |
| Hungary | HU | Home delivery only | 150€ |
| Italy | IT | Home delivery only | 200€ |
| Lithuania | LT | 60€ | 100€ |
| Luxembourg | LU | 100€ | 120€ |
| Latvia | LV | 60€ | 100€ |
| Portugal | PT | Home delivery only | 250€ |
| Slovenia | SI | 100€ | 150€ |
| Slovakia | SK | 100€ | 150€ |
| Spain | ES | 150€ | 250€ |
Delivery options
Matkahuolto XXS mail-slot delivery
Maximum 3 x 25 x 40 cm.
The parcel will be delivered to the recipient's mail slot or mailbox within 2–4 business days after dispatch. Shipment tracking is included.
Matkahuolto XXS parcel
Maximum 3 x 25 x 40 cm.
The parcel will be delivered to the parcel point nearest to the recipient's address within 1–3 business days after dispatch, and it is also delivered on Saturdays in the Helsinki metropolitan area, Tampere, Turku and Oulu. Shipment tracking is included.
Posti Small parcel to door
Maximum 3 x 25 x 35 cm.
The parcel will be delivered within 1–3 business days after dispatch to the mail slot, mailbox or recipient's door throughout Finland (delivery times in sparsely populated areas may differ). The delivery method includes shipment tracking and you will be notified when the parcel arrives. Please note that if the parcel does not fit through the mail slot, it will be delivered outside the door (in the stairwell or outside).
Posti Parcel
The parcel will be delivered to the recipient's home address nearest available pickup point or to a parcel locker or service point selected by the recipient within 1–3 business days after dispatch. Shipment tracking is included.
PostNord pickup parcel
The parcel will be delivered to the recipient's home address nearest available pickup point or to a parcel locker or service point selected by the recipient within 1–2 business days after dispatch.
Please note that opening and using the PostNord Nearby Box compartment requires downloading and using the PostNord app on your smart device. Please read the Nearby Box instructions carefully before selecting the delivery method so that the process will be as smooth as possible for you.
PostNord Nearby Box | PostNord
Matkahuolto Nearby parcel
The parcel will be delivered to the recipient's home address nearest available pickup point or to a parcel locker or service point selected by the recipient within 1–3 business days after dispatch, and it is also delivered on Saturdays in the Helsinki metropolitan area, Tampere, Turku and Oulu.
Matkahuolto Home Delivery
The parcel will be delivered to the recipient's home. The delivery time is agreed with the recipient 1–3 business days after dispatch. Evening and weekend deliveries are also available in the largest cities. Saturday deliveries are available, among others, in the Helsinki metropolitan area, the Tampere, Turku and Oulu regions, as well as for example in Joensuu, Jyväskylä, Kuopio, Lahti and Pori.
Posti Home Parcel
The parcel will be delivered to the recipient's home. Posti will usually contact the recipient digitally on the next business day after the order and agree on a delivery time. Delivery times vary by area between 9 a.m. and 9 p.m., and the recipient can usually choose a suitable time window with 2–4 hour accuracy. The recipient can also indicate in the OmaPosti app that the shipment may be left at the door without signature.
PostNord Home Parcel
With the PostNord Home Parcel service, the recipient can choose the delivery day and the time windows during which the parcel may be delivered.
The recipient will receive a notification by text message, email or in the mobile app on the day before the earliest possible delivery time. At the same time, the recipient receives a link to a page where they can choose between different delivery options. The mobile app can be used to track the shipment.
GLS Home Parcel (international customers only)
GLS delivers the parcel directly to your home. Receiving parcels with GLS is easy and hassle-free. You can track your parcel online. The parcel is delivered to your door, or to a nearby pickup point.
Pickup from factory | 0€
The parcel can be picked up during the opening hours below as soon as you have received the delivery confirmation for the order.
Factory shop: Mondays and Thursdays between 1 p.m. and 6 p.m.
Office: Mon–Fri between 8 a.m. and 3:30 p.m.
Parcels picked up from the factory are stored for 14 days from the sending of the delivery confirmation.
Delivery terms – General
General
Sukkamestarit Oy, business ID 2143817-5, address: Kuukuja 2-4, 33420 Tampere. Sells products to companies and adult private individuals in the EU area. These delivery terms apply to ordering products in our online store and to equivalent deliveries.
These delivery terms are valid from 16 May 2018. We may change the delivery terms unilaterally from time to time, so please read our delivery terms in advance each time you order products from our online store.
Products and product prices
The characteristics and prices of the online store products are presented on each product's page. We reserve the right to change prices and delivery costs, so please check the product price in the shopping cart before accepting the order. Product prices include VAT of 24%, which is shown in the shopping cart and order confirmation.
Ordering and contract
You can order products from our online store by adding them to the shopping cart and paying for the purchases using your chosen payment method. When ordering from our online store, you are required to have read and committed to our current delivery terms. You understand that your paid and confirmed order is binding and creates a contract between us under these delivery terms.
Payment and payment methods
Payment options include online bank payment, MobilePay, Google Pay, Apple Pay, credit card, PayPal, Klarna and Trustly. For questions related to invoices, please contact Klarna customer service directly.
By confirming payment, you also accept the product and service review survey that will be sent to your email. Receiving the survey does not obligate you to answer it.
From here you can read more about Judge.me's privacy policy.
Order confirmation
After placing the order, you will receive an order confirmation by email containing the contact details you provided and a breakdown of the products you ordered. Please check that the information in the order confirmation is correct, and if you notice any errors, contact our customer service.
Delivery method
Your order will be delivered using the delivery method you selected when placing the order.
Delivery time
Delivery times for different delivery methods are specified under the heading Delivery terms. Sukkamestarit Oy is not responsible for any delays by the transport company in delivery times.
Shipment check, defects and problem situations
Please check your order immediately upon receiving it. If a product/products are missing or have been damaged during transport, or if the products otherwise do not match your order, please contact our online store customer service directly. Our customer service representatives will help you with questions related to your order.
✉ shop@sukkamestarit.fi
📱 044 7738 809
Customer service is available to answer emails and calls on weekdays from 8 a.m. to 4 p.m.
Limitation of liability
Sukkamestarit Oy is not liable for anything related to the order, delivery or product, or for any consequential or direct loss or other damage caused by any of the foregoing, except to the extent otherwise provided by mandatory provisions of the Consumer Protection Act or other mandatory law with respect to the damage in question.
Disputes
We aim to resolve any disputes concerning your order primarily by agreement, so please contact our customer service first.
If a dispute concerning a sales contract cannot be resolved through negotiations between the parties, the consumer may bring the matter before the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Service of the Local Register Offices (www.kuluttajaneuvonta.fi).